Refunds

A report is built for you when you pay, and you can open it straight away. To ask for a refund, email us at support@aglandprofile.com. We do not give refunds in the app or over the payment page.

When we refund

• We could not build your report. We check your plot before you pay, so this is rare. If a paid report still cannot be built because of the plot, email us and we will refund the full amount to your card.
• The report is wrong or not what we described. If something is wrong because of a mistake on our side, or it is missing parts we said it would include, email us within 14 days of buying it. We will fix it, or refund you in full.
• A section is missing because a data source was temporarily unavailable — sometimes due to volume. Try it again from your report page. If it's still missing after a fair attempt, email us and we'll finish it manually.

A refund can take a few days to show on your statement.

What we do not refund

A report is a digital product that you can read as soon as it is ordered, so we do not refund because you changed your mind, or because the land turned out to differ from the data. The data shows what public sources say about an area, not what is on your ground, and each report says so.

Before disputing a charge

If something's wrong, email us first — we can usually sort it out faster than a bank dispute. If you do dispute a charge with your card issuer, we'll respond with your order and delivery records.

What to put in your email

Your report ID (it is in your email and in the report's link) and a line about what went wrong. If you paid with a promotion code, we refund only what you paid. Questions that are not about a refund? See the contact page.